Shipping & Terms
We currently offer $7.00 Economy Flat Rate Shipping for all other orders shipped within the United States. Some items may be shipping for less (i.e. USPS First Class) and will be listed as such. On these specific items, we will manually adjust the shipping charge after you have checked out. If there is ever a question, please call or specify in the comment section during checkout and we will contact you. Insurance, tracking and expedited shipping are available for an extra fee. We strongly encourage you to purchase the optional insurance and tracking. If your order is lost, damaged or stolen and you purchased the additional tracking and insurance, we will assist with recovery, however we will not be held responsible once the package has left our possession. To request additional services, please write your request in the comment section during checkout and we will contact you regarding your request.
INTERNATIONAL SHIPPING & HANDLING
International shipping rates are based upon weight, destination, tracking and insurance. We offer International shipping through the United States Postal Service (USPS). We strongly encourage you to purchase the optional insurance and tracking. If your international order is lost, damaged or stolen and you purchased the additional tracking and insurance, we will assist with recovery, however we will not be held responsible once the package has left our possession.
PAYMENT METHODS & SALES TAX
Our online checkout is very safe and uses a secure server. We accept Visa, Mastercard, Discover and Paypal. For your safety, we only ship credit card orders to the credit card billing address.
If you would feel more comfortable placing your order by phone, please call us at 1-940-569-0804 Tuesday-Saturday 10am-2pm.
You may also mail a personal check to: The Stitching Depot 316 E 3rd St, Burkburnett, TX 76354. Please include your name, mailing address, phone number and a printout of your shopping cart from our website to help us identify the items you wish to purchase.
Texas Residents pay 8.25% Sales tax.
Your satisfaction is very important to us. If an item does not meet your expectations, please contact us within 15 days of the original purchase date to arrange for an exchange or full refund. 1-940-569-0804. When returning an item, please include a copy of the original invoice with the reason for your return clearly written on the invoice. It is highly recommended that you use a trackable shipping service (such as FedEx or UPS). We are not responsible for lost returns. All items must be returned in NEW condition. Fabrics may not be cut, dyed, washed or contain any odor or pet hair. We are unable to accept returns of patterns or books due to copyright laws. Customer is responsible for return shipping costs. Shipping & handling charges are not included in refunds unless the order error was made by The Stitching Depot.
Please send all returns to:
The Stitching Depot
316 E 3rd St
Burkburnett, TX 76354
AVAILABILITY & END OF BOLT
Some fabric collections are printed for a limited time. This means, once the fabric is sold out, it is no longer available from the manufacturer. Our online fabric will have the approximate yardage available displayed on the item page. Please remember this is an approximation. There are times when we have slightly more yardage on the bolt or slightly less. For these situations please complete the simple form during checkout, and tell us if you would like us to ship all that we have left on the bolt (whether it is more or less) or if you would prefer us to cancel that item on your order if we don't have the full quantity for your order. We will then adjust your invoice accordingly.
Your credit card is never charged until your order is ready to be shipped. If your item remains on Backorder for more than 14 days, we will contact you. In the unfortunate event that a back ordered item is no longer available, we will notify you right away.
FAQQ - Frequently Asked Quilting Questions
All of our fabric images are scanned with the salvage edge along the bottom of the picture unless specifically noted otherwise.